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ORDERING

  1. By Fax          00 (1) 562 213 0605
  2. By E-mail     orders@parfaitlingerie.com
  3. By Phone      00 (1) 562 213 0604

*Please always remember to reference your account number when ordering. 

MINIMUM ORDERS

INITIAL ORDER:  $ 200 per order per delivery per address.
RE-ORDER:  $ 50 per order per delivery per address.

PACKAGING

STANDARD PACKAGING: PARFAIT LINGERIE products are primarily package with an PARFAIT LINGERIE hanger and in an PARFAIT LINGERIE poly-bag. There are hangtag and price ticket on each piece of garment.  

LEAD TIME & DELIVERY

FOR IMMEDIATE DELIVERY ITEMS:      

Orders are processed and shipped out within 2 business days.

FOR INITIAL DELIVERY OF NEW ITEMS:

Please contact our regional office, or e-mail sales@parfaitlingerie.com, or our regional sales representatives to get initial delivery schedule of new items.

PAYMENT METHODS

  • Credit Card Purchase: Visa / Master card / AMEX (for all customer accounts);
  • Net 30 Term (for approved accounts only): Credit Card / Checks / Wire Transfer.

Please make Checks payable to:   PARFAIT LINGERIE

PROMOTIONAL, SALE AND CLOSEOUT ITEMS

PARFAIT LINGERIE occasionally has sale promotions and items to offer at discounted prices. If interested, contact our regional sale representative, for information on styles, pricing and availability or us at sales@parfaitlingerie.com.

  • No additional discounts apply. 
  • Sale products are non-returnable and non-refundable.
  • All discounted items are sold as packaged.

MINIMUM ADVERTISED PRICE (MAP) POLICY

From time to time, Parfait Lingerie reviews how it’s products are represented, advertised and sold. Parfait Lingerie actively supports the advertising and promotion of its products by its reselling partners. To that end, we have revised the policies and guidelines regarding how authorized resellers can advertise Parfait Lingerie brand products. Our MAP Policy is aimed at preserving the brand’s positioning and image, and not to allow advertising practice that promote our brand products on a basis of pricing primarily, as this is detrimental to the resellers service and support efforts and the competitive position of Parfait Lingerie and its brands. If you need a copy of our MAP Policy please contact our regional sale representative or us at sales@parfaitlingerie.com.

FREIGHT

  • Customers are responsible for shipping charges unless free shipping is offered, subject to approval.
  • Customers are responsible for freight charges if a special delivery or express shipping services are requested;
  • Customers are responsible for the freight charges of returned goods.

FREIGHT CHARGES

>$50

$7.95

$50~$100

10.95

$100~$250

14.95

$250~$350

15.95

$350~$500

16.95

$500 and above

*4% (*3% for CA customers)

FREIGHT CLAIMS

In the event your shipment from PARFAIT LINGERIE has delayed and/or damaged by the freight carrier, please follow the instructions listed below to ensure proper reimbursement. DO NOT REFUSE THE SHIPMENT or you will lose your right to file a claim. Please contact our office within 24 hours of receiving your delayed/damaged order to receive your claim number.

  • When the product is delivered, note any box damage on the air-bill.
  • If interior damage is suspected, unpack the damaged boxes while the carrier is still present to show them any interior damage.
  • Record the damage on the air-bill and call the courier to report the damage. Be prepared to give the air-bill number to their representative and the dollar amount of damage. Be sure to get the name of the representative you speak with for your records.
  • Once your claim has been filed, notify PARFAIT LINGERIE by contacting our office:
    By Fax          00 (1) 562 213 0605
    By E-mail     cs@parfaitlingerie.com
    By Phone      00 (1) 562 213 0604
  • HELPFUL HINT: Taking photos of the damaged product is an excellent way to support your claim.
  • NOTE: No matter what transportation method is used, PARFAIT LINGERIE is not liable for any damaged shipments. PARFAIT LINGERIE will ship all freight-claim replacement orders at the expense of the customer.

RETURNS / REPLACEMENT / REFUND

Returns or replacements of goods are only available for products that have quality problems. Customers must notify PARFAIT LINGERIE for any quality problem of products within 30 days after the Ship Date. No returns or replacement requests are acceptable for products received more than 30 days. For all return/replacement requests, must submit Return/Replacement Authorization Form directly to PARFAIT LINGERIE by contacting our office via phone, fax or e-mail. No PARFAIT LINGERIE sales representative has the authority to approve any return/replacement for any products or reasons. When calling for return/replacement authorization, please have the following information ready: store name and address, account number, style number, size, color, quantity, reason for return and the invoice number on which the returned/replaced product were originally billed. No returns will be accept for all on sale, promotional and discounted merchandise.

RETURNS PROCEDURE

  • Do a quality check for the goods received within 30 days from the day the goods was received;
  • Take pictures of any defective part of any defective goods (at least 1 picture per item);
  • E-mail the pictures of the defective goods to cs@parfaitlingerie.com along with Return/Replacement Authorization Form, must fill out store name and address, account number, style number, size, color, quantity, reason for return and the invoice number;
  • PARFAIT LINGERIE will evaluate the return request based on your provided information and issue a Returns Authorization Number (RA#) for the request;
  • PARFAIT LINGERIE will issue store credit or send replacement for the defective goods.  

NO REFUND IS AVAILABLE!

Please do not send the defective goods back to us unless requested by us.

In case we request you to send the defective goods back to us, each package sent for return/replacement must have the return/replacement authorization number (RA#) provided by PARFAIT LINGERIE clearly marked on the outside of the package.

Returns are to be ship to the following locations:

PARFAIT LINGERIE
Return & Replacement

PARFAIT LINGERIE
17300 Railroad Street
Unit C
City of Industry, CA 91748, USA.
T:  00 (1) 562 213 0604
F:  00 (1) 562 213 0605
E-mail: cs@parfaitlingerie.com

Merchandise will be return at customer’s expense if returned without prior approval; if the return authorization number is not clearly marked on the outside of the package.  Please be aware that returned goods will only be accepted;  if and only if, the merchandise match the original request in quantity, size, style or color and is in condition at sale (For example: On Hanger, In poly bag, UPC Price Tag with MSRP tab attached).
All cancelled orders, refused shipment or any returns except in the instance of defective merchandise or shipping errors, will be subject to a 15% restocking fee plus shipping charges. 

REMIT TO

Please address PAYMENTS to:

PARFAIT LINGERIE
17300 Railroad Street
Unit C
City of Industry, CA 91748, USA.
T:  00 (1) 562 213 0604
F:  00 (1) 562 213 0605
E-mail: ar@parfaitlingerie.com

COOPERATIVE ADVERTISING

Currently, PARFAIT LINGERIE does not offer cooperative advertising.

RETAILERS WHO SELL VIA CATALOGUE OR WEBSITE

We strongly recommend that customers contact PARFAIT LINGERIE or our regional sales representatives prior to selecting products for inclusion in mail-order catalogue, brochures or web sites to confirm that the product(s) will continue to be available for the life of the publication. In some instances, product, color or size selection may discontinue without prior notice.
A free PARFAIT LINGERIE Product CD is available upon request.

INTERNET IMAGES

Images of our product are available for use on your internet website. Product images of new items are generally release one month prior to the initial delivery of the items. Please contact our regional offices or our sales representatives for the releasing time of product images of each item and request that a Product CD to be sent to you.  We do not allow copying our images from our web site or printed catalogs and literature. PARFAIT LINGERIE does not offer compensation for web site services including, but not limited to, placement fees and graphic design.

PRIVACY POLICY

Unless otherwise noted, product names, designs, logos, text and images are the trademarks, service marks, trade names, copyrights or other property of PARFAIT LINGERIE. All other trademarks are the property of their perspective owners. Nothing may be use, reuse, modify or distribute for public or commercial purposes without the written permission of PARFAIT LINGERIE.


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copyright 2007-2017. affinitas intimates. all rights reserved
U.S. Headquarters
17300 Railroad Street, Unit C
City of Industry, CA 91748 U.S.A.
Tel: +(1) 562 213 0604 | Fax:+(1) 562 213 0605
sales@parfaitlingerie.com
UK Office
Davenport House
16 Pepper Street London E14 9RP
United Kingdom
Tel: +44 (0) 20 3475 7830 | Fax:+44 (0) 20 3475 7839
EU@parfaitlingerie.com
Canada Office
150-10451 Shellbridge Way Richmond, BC V6X2W8
CANADA
Tel: +(1) 888 841 4125 | Fax:+(1) 888 841 7051
sales@parfaitlingerie.com

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