We accept returns within 35 days of the date the order was made.
Products must be returned unworn, unwashed, in their original condition, and with all tags attached. Please include the original order packing slip in your return package. Returns cannot be combined with multiple orders.
We ask that you wear underwear when first trying-on your purchase.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Products marked Final Sale cannot be returned.
1/ How to request a return
To request a return, go to https://shop.parfaitlingerie.com/a/returns
Follow the steps at the portal to request your return:
Once your return has been created, you will receive a pre-paid return shipping label via email.
Using the provided label, please may drop off your package at any Post Office or USPS location.
Once your return is received and inspected, we will notify you if your return is accepted or declined.
If your return is accepted, your refund will be processed and applied to the original method of payment.
Note that refunds can take up to 15 days to appear on your bank account due to varying processing times of financial organizations.